Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may be extended during periods of high order volume.
Shipping Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Typical delivery estimates:
- United States: 5–7 business days
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated during checkout based on the destination, package size, and shipping method.
From time to time, KrovForge may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Please allow up to 48 hours for tracking updates to appear after shipment.
Shipping Delays
While we work hard to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Carrier delays
- Customs processing
- High shipping volumes
- Public holidays
KrovForge is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided, additional shipping fees may apply if the package needs to be re-shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.